A space to talk and be heard

There is no “right” way to grieve because your experience of loss is uniquely yours. While the pain can feel overwhelming at times, you will slowly learn to integrate your grief into your daily life. Eventually, you find moments of joy again.
Our team is here to support you as you find your way forward.

Help managing grief

We understand the value of talking about loss and the ways it affects our lives. Our goal is to create a safe space where you feel heard and listened to without judgment. While nobody has all the answers, we are here to help you find the ones that work for you.

Getting support

You can speak by phone or Google Meet to a volunteer for up to an hour on a regular basis. They will support you through these difficult times. We work with clients for up to eight sessions, and our volunteers work closely with their supervisors throughout. BSN has been providing bereavement support in France since 2006. There is no charge for our support — BSN is entirely volunteer-run. If professional counselling might be a better option for you, we will help you access this in English.

Infographic showing the three steps to get support. Text reads: 1. Reach out via Contact Us, 2 Match with a trained volunteer, 3 Begin your 8 sessions of support.

Whenever you are ready, we are here

From day one, I was made to feel safe, understood, and listened to, without judgement

BSN client

The first time I met with my volunteer, I felt an immediate feeling of kindness and empathy, I felt that he really cared. Each time we met gave me an opportunity to share and off load all those concerns that I had no one else to tell

BSN client

I will never be able to thank my volunteer and the association enough.
I can honestly say, you put my life together, then put me on a clear path to understanding grief.

BSN client

One-to-one grief support: Frequently asked questions


Can I talk to someone in English about my grief?

Yes, absolutely. If you live in France the BSN (Bereavement Support Network) is there to support you. All of our volunteers are English speakers, and every conversation — whether by phone or video call — takes place entirely in English. You don’t need to struggle to express something as personal as grief in another language. Whatever you are feeling, and wherever you are in France, we are here and we understand. You are welcome to reach out to us at any time — there is no pressure, and no obligation.


How do I go about getting help with my grief?

Getting help is simpler than you might think, and you don’t need a referral to reach out. BSN offers confidential bereavement support to English speakers anywhere in France, provided by trained volunteers. There is no charge. Simply contact us and we will arrange a time to talk by phone before we assign you a volunteer. We know that taking that first step can feel difficult, but you don’t need to have the right words ready. Just reaching out is enough.


How do I cope with grief when my family is far away?

Grieving far from the people who know and love you is one of the hardest experiences when living abroad. Distance adds another layer to the loss — without your usual support network around you, you may find yourself managing the practicalities of daily life in France entirely alone. You are not the first person to feel this way, and you don’t have to face it without support. BSN was created precisely for this situation. Our volunteers understand and are here to listen.

How long does grief last?

There is no single answer to this — grief is deeply personal. It can come in waves, ease for a while, and then return unexpectedly, sometimes triggered by something as small as a piece of music or a familiar smell. What we do know is that grief generally becomes easier to carry over time, even if it never fully disappears. If you feel that your grief is not easing, or is getting harder to manage, that is a sign you might benefit from talking to someone. We are here to listen, without any judgement about how long you have been grieving or how you are feeling.

Is it normal to feel angry, guilty, or even relieved after someone dies?

Yes — and it happens more often than you might think. Grief rarely looks like the quiet sadness we see portrayed in films. Many people feel anger — at the person who died, at themselves, or at the world. Many feel guilt, replaying conversations or decisions and wondering what they could have done differently. And some people feel a sense of relief, particularly after a long illness or a difficult relationship — and then feel guilty about that too. All of these reactions are normal. They do not make you a bad person. If you are struggling with feelings that confuse or frighten you, please reach out to us.

Can I get grief support by phone or online?

Yes. BSN offers support remotely by phone or by video call using Google Meet. This means you can speak to one of our trained volunteers from anywhere in France, without leaving your home. We know that English-language support can be very hard to find locally, and that getting out of the house can feel impossible in the early days of grief. Our service is designed to come to you. Simply get in touch to arrange a time that works for you.

How do I support someone who is grieving?

One of the most important things you can do is simply be present — not with advice, but with a willingness to listen without judgement. There are no magic words to fix grief. Ask how they are feeling today — not in general — and use the name of the person who died. A bereaved person’s biggest fear is often that their loved one will be forgotten. Share a fond memory if you have one. Practical help matters too — shopping, a meal, collecting children from school — because those daily tasks can feel overwhelming at first. If you are concerned about someone who is struggling, BSN is here for family members and friends too — we can help you find the right words.

Can’t find the answer or would like to speak to someone?

Get in touch and let us know how we can help.

Related reading

A dandelion flower releasing its petals into the wind

Anticipatory grief support

Grief doesn’t always wait for a loss. We provide a safe space to talk about the sadness, anxiety, and guilt that can come when a loved one is terminally ill.

The Grieving Process - Myths and Reality

The grieving process: Myths and reality

Learn more about what grief really looks like and discover some tools that can help you manage the rollercoaster of emotions.

Volunteer giving grief support online

Grief resources hub

From essential contact numbers to group support links, access our comprehensive library of resources—including books, apps, and videos.

Where can I find more help?

Cruse Bereavement support (UK):

Cruse Bereavement Support (UK) — confidential support for anyone in the UK struggling with grief and loss.

The New Normal

The New Normal (UK charity) — Peer support groups for bereaved people, with an international online programme.

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You are not alone